Support

Your castle is saved to your Cauldron Castle account, so the usual fix is to sign in again with the same account you used before:

1. Open the game and tap the Settings (gear) icon.
2. Choose Account and sign in with the email you used originally.
3. Your progress should load automatically. If it doesn't, close and reopen the game once.

If you played as a guest without signing in, progress is stored only on that device, and we can't recover it if the app was uninstalled or the device was reset. We recommend signing in so your castle is always safe.

Still missing something? Email us with your Player ID (Settings → Account) and roughly when you last saw your progress.

• Check the email address is spelled correctly. Sign-in is case-insensitive, but typos happen.
• Make sure you have an internet connection; sign-in needs to reach our servers.
• Update the game to the latest version from Google Play.
• If you've forgotten your password, use Reset your password.

If none of that works, email us from the address on your account and include your Player ID if you have it.

No trouble. Head to Lost your key to the castle?, enter the email on your account, and we'll send you a magic link to choose a new password. The link expires after a short while, so use it soon. Check your spam or promotions folder if it doesn't arrive within a few minutes.

Yes. Sign in with the same account on each device and your castle will follow you. Play on one device at a time to avoid saves overwriting each other.

Cauldron Castle is free to play. Optional in-app purchases (such as gems, coins and the Moonlit Circle subscription) are processed entirely by Google Play using your Google account. We never see or store your card details.

1. Make sure you're signed in to the same Google account that made the purchase.
2. Close the game fully and reopen it. Pending purchases are delivered on launch.
3. In the game, go to Settings → Restore Purchases.

If it still hasn't arrived, email us with your Google Play order number (it starts with GPA. and is in your Google Play receipt email) and your Player ID.

Sign in to the game with your Cauldron Castle account and make sure the phone uses the same Google account you bought with. Then tap Settings → Restore Purchases. Your Moonlit Circle subscription is linked to your Google account and will be restored. Consumable items like gems and coins that were already spent can't be restored, but any unspent balance is saved with your account.

Because payments are handled by Google Play, refunds are requested through Google:

• Within 48 hours of purchase, you can usually request a refund directly at play.google.com → Order history, then choose Request a refund.
• After that, follow Google Play's refund help page.

Nothing here limits your rights under the Australian Consumer Law. If something you bought doesn't work as it should, contact us as well and we'll help put it right.

Open the Google Play Store app, tap your profile picture → Payments & subscriptions → Subscriptions, choose Cauldron Castle and tap Cancel subscription. Uninstalling the game does not cancel it. You keep your benefits until the end of the period you've paid for.

Thank you for helping us keep the castle tidy! Email us and include as much of this as you can:

• What happened, and what you expected to happen
• The steps to make it happen again (if you know them)
• A screenshot or short screen recording
• Your phone model, Android version and game version (Settings → About)
• Your Player ID (Settings → Account)

Try these first: update the game from Google Play, restart your phone, make sure you have at least 500 MB free storage, and close other apps running in the background. If it keeps happening, please report it as a bug (above).

You can ask us to delete your account and the personal data linked to it at any time:

1. Email cauldroncastle@outlook.com from the email address on your account with the subject “Delete my account”. Include your Player ID if you have it.

We'll confirm the request and delete your account, progress and associated personal data within 30 days. Deletion is permanent: your castle, items and unspent gems or coins can't be recovered afterwards. Some records (for example, purchase records we're legally required to keep) may be retained for a limited time, as explained in our Privacy Policy.

Deleting your account does not cancel a Moonlit Circle subscription. Please cancel it in Google Play first.

Just what we need to run the game: your account email and Player ID, your game progress, purchase records from Google Play, and basic device and diagnostic info. The full details are in our Privacy Policy.